Raw Crystals Jewellery strives to always produce quality and long wear out of all products made. If on the rare occasion it is faulty please contact us within 14 days of receiving your goods to have it exchanged.

We offer an exchange for faulty products with no refunds available on any circumstance. 

This does not include if crystals are chipped/broken as we check prior to placing in bag. If its damaged please contact Australia Post Complaints Line.

We do not offer exchange or refund on change of mind.

Please remember crystals are formed by nature & that no 2 crystals will ever be the same. Some crystals will have phantoms (lines/cracks/cloudiness). These are not damaged this is how they are formed naturally.